Returns & Exchanges

Atelier Détails offers returns, exchanges and store credit on eligible items subject to the conditions outlined below. Refunds are only available to customers located in Montreal, Quebec. Customers outside Montreal may be eligible for an exchange or store credit, but are not eligible for a refund, except where otherwise required by applicable law.

Specific return conditions may vary depending on the item purchased and whether the purchase was made online, at our Montreal studio, at a pop-up or through another point of sale.

Return Period

You have 7 days from the date you receive your order to request a return or exchange.

For orders picked up in person, the 7-day period begins on the date you are notified that your order is ready for pickup.

A return request must be submitted within this 7-day period. Once your return has been authorized, the item must be shipped or dropped off according to the return instructions provided by Atelier Détails.

Items returned without prior authorization may be refused and returned to the sender.

Return Eligibility

To be eligible for a return or exchange, items must be returned in their original condition. Items must not have been worn, washed, altered or damaged and must be free from, including but not limited to, stains, scratches, hair, odours or perfume.

All original tags must remain attached.

Atelier Détails reserves the right to refuse a return if an item does not meet these conditions.

Proof of purchase or the original order number may be required to process a return, exchange or store credit.

Regular-Priced Items

Eligible items purchased at regular price may be returned for:

• a refund to the original method of payment, for customers located in Montreal only;

• store credit; or

• an exchange.

Customers located outside Montreal are not eligible for refunds under this voluntary return policy but may be eligible for store credit or an exchange.

All returns remain subject to inspection and approval by Atelier Détails.

Sale & Discounted Items

Items purchased on sale, at a discounted price or using a promotional markdown are not eligible for a refund, regardless of the customer's location.

Eligible sale or discounted items may, however, be exchanged or returned for store credit, subject to availability and the conditions of this policy.

Items specifically identified as Final Sale at the time of purchase are not eligible for a return, refund, exchange or store credit, except where required by applicable law.

Exchanges

Exchanges may be requested within the same 7-day return period and are subject to product and size availability.

If the requested replacement item is unavailable, Atelier Détails may offer store credit. For eligible regular-priced purchases made by customers located in Montreal, a refund to the original method of payment may also be offered.

Any difference in price between the original item and the replacement item will be charged or credited, as applicable.

Shipping costs associated with exchanges are the customer's responsibility unless the exchange results from an incorrect, damaged or defective item sent by Atelier Détails, or where otherwise required by applicable law.

Made-to-Order & Custom Items

Atelier Détails designs and produces clothing and accessories, including denim jeans and jackets, in Montreal. Certain items may be made to order and therefore require a production period before shipment.

Customized, altered, made-to-measure or personalized items produced according to a customer's specifications are final sale and cannot be returned or exchanged, except if they are defective or where otherwise required by applicable law.

Items that are made to order but offered in Atelier Détails' standard sizes and specifications may be eligible for return, exchange or store credit only when expressly stated on the applicable product page.

Any specific return conditions applicable to a made-to-order product, including any applicable restocking fee, will be disclosed on the product page before the purchase is completed.

Stated production times are estimates and are separate from shipping or delivery times. Production times may vary depending on the item ordered.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt.

If your order arrives damaged, defective or if you receive an incorrect item, please contact us as soon as possible at info@atelierdetails.com with:

• your order number;

• a description of the issue; and

• clear photographs showing the item and the issue.

We ask that these issues be reported within 7 days of delivery whenever possible so that we can evaluate and resolve the matter promptly.

If Atelier Détails confirms that an item was sent incorrectly or arrived damaged or defective, Atelier Détails will provide appropriate return instructions and may cover reasonable return shipping costs.

Return Shipping

Unless otherwise stated or required by applicable law, return shipping costs are the customer's responsibility.

When Atelier Détails provides a return shipping label for a standard return, the cost of the label will be deducted from the refund or store credit issued.

Original shipping charges and any taxes applicable to those charges are non-refundable for standard voluntary returns.

Atelier Détails is not responsible for return packages lost or damaged in transit when the customer arranges the return shipment. We recommend using a tracked shipping service and retaining proof of shipment until your return has been processed.

International Orders

International customers may request a return for exchange or store credit in accordance with this policy, subject to any specific restrictions disclosed at the time of purchase. International customers are not eligible for refunds under Atelier Détails' voluntary return policy, except where otherwise required by applicable law.

Customers are responsible for return shipping costs and, where applicable, customs duties, import taxes, brokerage fees and other charges associated with international orders, except where otherwise required by applicable law.

Original customs duties, import taxes, brokerage fees and other charges paid in connection with an international order are not refundable by Atelier Détails. Customers may be able to request reimbursement of certain duties or taxes directly from the relevant customs or tax authority.

Atelier Détails is not responsible for duties, taxes or other charges imposed by the destination country.

Refunds

Refunds under Atelier Détails' voluntary return policy are available only to customers located in Montreal, Quebec, and only for eligible items.

All returned items are inspected upon receipt. The receipt of a returned item does not automatically guarantee approval of a refund, exchange or store credit.

If an eligible refund is approved, it will be issued to the original method of payment.

Please allow up to 10 business days after approval for Atelier Détails to process your refund. Your bank, credit card issuer or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@atelierdetails.com.

Store Credit

When store credit is selected or issued under this policy, the credit will be provided for the value of the eligible returned item, less any applicable return shipping charges or other fees disclosed under this policy.

Store credit cannot be redeemed for cash, except where required by applicable law.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.

How to Start a Return or Exchange

Before sending any item back to Atelier Détails, you must request and receive return authorization.

To start a return or exchange, contact us at info@atelierdetails.com and include your order number and the reason for your request.

We recommend using the following subject line:

ORDER #XXX – RETURN / EXCHANGE

If your request is accepted, we will provide instructions on how and where to send or drop off your item.

Items sent back without prior authorization may not be accepted.

Consumer Rights

This policy describes the voluntary return, exchange and refund options offered by Atelier Détails. The restrictions described above, including the restriction of voluntary refunds to customers located in Montreal, do not exclude, restrict or limit any rights or remedies available to consumers under applicable consumer protection laws.

Where applicable law provides a consumer with rights that are more favorable than the terms of this policy, the applicable legal requirements will prevail.