RETURNS AND EXCHANGES POLICY

Exchanges must be authorized by Atelier Détails. If you would like to exchange an item from your order, please email info@atelierdetails.com to begin an exchange authorization with “ORDER #XXX - EXCHANGE” in the subject line.

Exchanges:

  • We accept exchanges internationally.

  • Exchanges must be requested within 7 days of receiving your order.

  • Items must be in the same condition that you received them: UNWORN, UNUSED, FREE OF DAMAGE, WITH TAGS ATTACHED, AND IN THEIR ORIGINAL PACKAGING to be eligible.

  • You’ll also need to provide the receipt or proof of purchase.

  • Please note that we do not cover shipping costs for exchanges.

Returns:

  • Returns are only accepted for customers in Montreal.

  • Please note that we do not cover shipping costs for returns.

To start a return or exchange, please contact us at info@atelierdetails.com.